Return, Refund & Cancellation Policy (Domestic & International)

Last Updated: October 7, 2026

At Naksh Creation, we are committed to delivering premium-quality ethnic wear and ensuring a seamless shopping experience for our customers across India and worldwide. Every garment undergoes a thorough quality inspection before dispatch to ensure it meets our standards for craftsmanship, fabric, stitching, and finishing.

Please read this policy carefully before placing your order.

1. Quality Assurance

Every product at Naksh Creation is thoroughly inspected prior to packing and shipping. Our quality control team inspects each garment for:

• Fabric integrity and weave quality
• Stitching, seams, and finishing
• Embroidery, sequins, and embellishments
• Accurate measurements against our published size charts
• Overall craftsmanship and presentation

2. Return & Exchange Windows

• Domestic Orders (India): Return or exchange requests must be initiated within 7 calendar days from the date of confirmed delivery.
• International Orders (Outside India): Return or exchange requests must be initiated within 14 calendar days from the date of confirmed delivery.
• Requests submitted after these respective timeframes cannot be accepted.

3. Eligibility & Product Condition

To qualify for an exchange, return, or refund, all items must satisfy the following conditions:

• The item must be unused, unworn, unwashed, and in its pristine original condition.
• All original brand tags, labels, authenticity cards, security ribbons, and protective packaging must remain fully intact.
• The product must show no signs of perfume, deodorant, makeup marks, body odor, stains, ironing, washing, or customer-caused alterations.

4. Non-Returnable & Custom Products

In accordance with standard apparel manufacturing practices, the following products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Custom-Stitched Apparel: Sarees stitched with custom fall/pico, custom-tailored blouses, customized lehenga cholis, altered sizes, or custom-measured garments.
• Clearance & Final Sale: Items explicitly designated as Final Sale or Clearance at the time of purchase.
• Minor Tailoring & Fit Adjustments: Garments are cut to standard sizing charts. Routine alterations (such as minor sleeve adjustments, minor waist fitting, or routine hem adjustments) are standard for ethnic wear and do not constitute a manufacturing defect.

5. Handcrafted & Handloom Disclaimer

Many Naksh Creation garments feature authentic handloom weaving, zari work, hand block prints, resham embroidery, or artisan embellishments.

• Subtle yarn slubs, natural variations in weave texture, minor print misalignments, or slight shade differences are natural characteristics of handcrafted textiles and add to their authenticity.
• These artisan characteristics are not considered manufacturing flaws or defects.

6. Damaged, Defective, or Incorrect Items (Store Covered)

• If your parcel arrives damaged in transit, with a verified manufacturing defect, or containing an incorrect product, notify our customer support team within 48 hours of delivery.
• Contact Channels:
  • Email: support@nakshcreation.com
  • Phone / WhatsApp: +91 77385 29630
• Information to Provide:
  • Order Number (e.g., #NC-1001)
  • Clear photographs or video showing the affected item, the reported defect, and the courier packaging/shipping label.
• Coverage: Naksh Creation covers 100% of return shipping costs for damaged, defective, or wrongly fulfilled products. We will arrange reverse courier pickup or reimburse approved standard carrier freight, and issue an immediate replacement or full refund to your original payment method.

7. Change of Mind Returns & Reverse Shipping Costs

If you return an eligible, standard-sized product due to personal preference:

• Domestic (India):
  • You may ship the package back to our Mumbai return facility using a trackable courier at your expense, OR
  • If reverse pickup service is available for your pin code, our logistics partner can collect it. A flat logistics fee of ₹150 will be deducted from your final refund amount to cover reverse freight.
• International Orders (Outside India):
  • Customers are responsible for booking, paying, and dispatching return shipping via a recognized, trackable courier (such as DHL Express, FedEx, UPS, or Aramex) back to our facility in Mumbai, India.
  • Inbound Indian customs duties, import tariffs, or courier clearance fees (if levied by customs authorities upon package re-entry into India) and original checkout shipping fees are non-refundable and will be deducted from the product refund.
• Restocking Fees: Naksh Creation charges ₹0 (zero / 0% restocking fees) on all approved domestic and international returns.

8. Refunds & Payment Processing

Once your return arrives at our Mumbai warehouse, it undergoes physical inspection by our Quality Assurance team within 2 business days.

• Refund to Original Payment Method:
  • Prepaid Orders (Cards, Net Banking, UPI): Refund is initiated directly to the original bank account, card, or UPI ID within 5 to 7 business days (7 to 10 business days for international card issuers), subject to bank clearance schedules.
  • Cash on Delivery (COD) / Partial COD Orders (India): Refunds are processed via direct bank transfer (NEFT/IMPS) or UPI within 3 to 5 business days after receiving your verified account details.
• Optional Store Credit: Customers may optionally choose an instant Store Credit for 100% of the returned item value. Store Credit does not expire and can be applied toward any future purchase on nakshcreation.com.

9. Partial Cash on Delivery (Partial COD - India Only)

For orders placed using Partial COD:

• If an order is canceled after dispatch or refused at delivery without a valid reason, the initial advance deposit covers non-recoverable two-way courier logistics and is non-refundable.
• If a return is initiated due to a transit-damaged, defective, or incorrect product, the complete order value (including the advance deposit) is fully refunded upon verification.

10. Order Cancellations

• Pre-Dispatch: You may cancel an order within 12 hours of placement or prior to dispatch by emailing support@nakshcreation.com or messaging +91 77385 29630. A full 100% refund will be credited to your original payment method within 3–5 business days.
• Post-Dispatch: Once an order has shipped and a tracking number has been generated, it cannot be canceled in transit and must follow the standard return procedure upon delivery.

11. International Customs, Duties & Cross-Border Delivery

• Import Taxes & VAT: All international orders are shipped on a Delivered Duty Paid (DDP) basis. Naksh Creation bears all applicable customs duties, import taxes, VAT, and customs clearance charges. Customers will not be required to pay any additional customs or import fees upon delivery.
• Customs Clearance Delays: Naksh Creation provides all mandatory commercial invoices and customs declarations. However, delays caused by national customs inspections or statutory border clearances in the destination country are beyond our direct control and do not constitute grounds for immediate cancellation or penalty.

12. Return Facility Address

All authorized returns must be addressed and dispatched to:

Naksh Creation

Attn: Returns & Quality Inspection Department

C-1, Advance Builders Compound, Kherani Road,
Sakinaka, Andheri East,
Mumbai, Maharashtra 400072, India

Phone: +91 77385 29630
Email: support@nakshcreation.com

(Please obtain return authorization and an RMA reference from our customer service team before shipping parcels to this facility).

13. Customer Support & Business Information

For any questions regarding returns, exchanges, sizing, or refunds, contact us directly:

• Legal Business Name: Naksh Creation
• Operational Address: C-1, Advance Builders Compound, Kherani Road, Sakinaka, Andheri East, Mumbai, Maharashtra 400072, India
• Customer Support Email: support@nakshcreation.com
• Customer Support Phone / WhatsApp: +91 77385 29630
• Website: https://www.nakshcreation.com
• Support Hours: Monday to Saturday: 10:00 AM – 7:00 PM IST (Closed Sundays & National Holidays)