At Naksh Creation, we are committed to delivering premium-quality ethnic wear and ensuring a seamless shopping experience across India. Every garment undergoes a thorough quality inspection before dispatch to ensure it meets our standards for craftsmanship, fabric, stitching, and finishing.

This policy applies only to orders delivered within India. If your order is shipped outside India, please refer to our International Return, Refund & Exchange Policy.

Please read this policy carefully before placing your order.

1. Quality Assurance

Every product at Naksh Creation is carefully inspected before it is packed and shipped. Our quality control team checks each garment for:

• Fabric quality

• Stitching and finishing

• Embroidery and embellishments

• Measurements

• Overall craftsmanship

This helps ensure you receive your order in excellent condition.

2. Return Eligibility

This policy applies only to orders delivered within India.

Returns are accepted only under the following circumstances:

• You receive an incorrect product.

• Your product arrives damaged during transit.

• Your product has a genuine manufacturing defect.

To initiate a return request, please contact us within 96 hours of delivery.

Email: support@nakshcreation.com

WhatsApp: +91 98192 90179

Please include:

• Your order number.

• Clear photographs of the product.

• Photographs of the outer packaging.

• A brief description of the issue.

Unboxing Video Requirement

To help us investigate and resolve claims fairly and efficiently, customers may be required to provide a clear, continuous, and unedited unboxing video for claims relating to:

• Incorrect product received.

• Missing item(s).

• Product damaged during transit.

• Genuine manufacturing defect.

The unboxing video should clearly show:

• The sealed outer package before opening.

• The shipping label and package condition.

• The complete unboxing process without any cuts, pauses, or edits.

• The product(s) received and the reported issue.

The unboxing video serves as supporting evidence and helps us verify claims quickly. Failure to provide sufficient evidence, including an unboxing video where reasonably requested, may affect our ability to investigate and approve the claim.

This requirement does not affect your statutory consumer rights under applicable Indian law.

To qualify for a return, the product must:

• Be unused, unworn, and unwashed.

• Have all original tags attached.

• Be returned in its original packaging.

• Show no signs of perfume, deodorant, makeup, stains, washing, alterations, or customer-caused damage.

Naksh Creation reserves the right to decline return requests submitted more than 96 hours after delivery.

3. Exchange Policy

We offer a one-time size exchange on eligible products, subject to stock availability.

Exchange requests must be submitted within 96 hours of delivery.

Please note:

• Only one exchange is permitted per order.

• Customers are responsible for applicable exchange shipping charges unless the exchange is required due to an incorrect product, manufacturing defect, or damage during transit.

• Exchanges are subject to product availability.

• Customized, altered, stitched-to-measure, sale, promotional, and clearance products are not eligible for exchange.

If your requested size is unavailable, we may offer store credit or another suitable resolution at our discretion.

4. Alteration Policy

Our garments are manufactured according to standard size measurements. Since every individual has unique body measurements and fit preferences, minor alterations may be required to achieve the perfect fit.

Minor alterations may include:

• Sleeve adjustments

• Length adjustments

• Waist fitting

• Bust fitting

• Hemming

• Routine tailoring

Such alterations are a normal part of garment fitting and remain the customer's responsibility.

Any tailoring or alteration costs must be borne by the customer.

The need for minor alterations does not constitute a manufacturing defect and is not considered a valid reason for return, refund, or exchange.

We encourage customers to review our Size Guide carefully before placing an order. If you need assistance selecting the correct size, our customer support team will be happy to assist you before your purchase.

5. Handcrafted Product Disclaimer

Many Naksh Creation garments feature handcrafted embroidery, sequins, beads, zari work, mirror work, prints, or other artisan embellishments.

Slight variations in embroidery placement, texture, embellishments, prints, finishing, or colour are natural characteristics of handcrafted products and add to their uniqueness. These variations are not manufacturing defects and are not eligible for return, refund, or exchange.

6. Manufacturing Defects

A manufacturing defect refers to faults in the garment's fabric, stitching, construction, or workmanship that are present at the time of delivery.

The following are not considered manufacturing defects:

• Minor colour variations due to photography, lighting, or screen settings.

• Minor loose threads that can be safely trimmed.

• Natural variations in handcrafted embroidery or embellishments.

• Minor tailoring required for a better fit.

• Texture variations inherent to the fabric.

7. Non-Returnable & Non-Exchangeable Items

The following products and situations are not eligible for return, refund, or exchange:

• Products purchased during sale, clearance, promotional, or special offer events.

• Customized, personalized, altered, or stitched-to-measure garments.

• Products that have been worn, washed, dry cleaned, ironed, altered, or damaged after delivery.

• Products returned without their original tags, packaging, accessories, or invoice.

• Products with signs of use, perfume, deodorant, makeup, stains, or any other customer-caused damage.

• Requests based on change of mind.

• Incorrect size selected by the customer.

• Personal preference regarding colour, design, fabric, style, or fit.

• Minor colour variations due to photography, lighting, or individual screen settings.

• Minor loose threads, fabric texture variations, or natural variations in handcrafted embroidery, prints, zari work, sequins, beads, mirror work, or other embellishments.

• Products requiring only minor tailoring or routine alterations for a better fit.

These exclusions do not affect your rights where you receive an incorrect product, a product with a genuine manufacturing defect, or a product damaged during transit, provided the issue is reported within the timeframe specified in this policy.

8. Product Care

Please follow the care instructions provided with your garment.

Damage resulting from improper washing, ironing, dry cleaning, storage, alterations, or mishandling is not covered under this policy.

9. Delivery Acceptance

Please inspect your package immediately upon delivery.

If the package appears damaged, tampered with, or opened, we recommend taking photographs before opening it and contacting us immediately.

This helps us investigate courier-related issues efficiently.

10. Return Shipping

If your return is approved because of:

• An incorrect product.

• A genuine manufacturing defect.

• Damage during transit.

Naksh Creation will arrange a return pickup where service is available or reimburse reasonable return shipping charges after prior approval.

Returns sent without prior authorization may not be accepted.

11. Refund Policy

Once the returned product has been received (where applicable) and inspected by our Quality Assurance team, we will notify you of the outcome of your claim.

If your claim is approved, the eligible refund amount will be issued as Naksh Creation Store Credit and credited to your customer account for future purchases on www.nakshcreation.com.

Refund Turnaround Time (TAT)

• Refunds are processed only after the returned product (where applicable) has been received, inspected, and approved by our Quality Assurance team.
• Once approved, your Naksh Creation Store Credit will be issued within 5–7 business days.
• You will receive a confirmation email once the Store Credit has been added to your customer account.
• If you have not received your Store Credit within the above timeframe, please contact us at support@nakshcreation.com or via WhatsApp: +91 98192 90179.

Store Credit

• Can be used to purchase any eligible product available on www.nakshcreation.com.
• Will be credited to your Naksh Creation customer account.
• Is non-transferable and cannot be redeemed or exchanged for cash.
• Cannot be transferred to another customer account.

12. Partial Cash on Delivery (Partial COD)

For orders placed using Partial Cash on Delivery (Partial COD):

• The advance payment collected at the time of placing the order is non-refundable if the order is cancelled after dispatch or refused at the time of delivery without a valid reason.

• If a return is approved due to a damaged, defective, or incorrect product, the eligible refund, including the advance payment, will be processed after verification.

Repeated refusal of COD deliveries without a valid reason may result in the suspension of Cash on Delivery eligibility for future orders.

13. Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

If you need to cancel your order, please contact us as soon as possible, and we will do our best to assist you.

14. Delivery Delays Beyond Our Control

While we strive to deliver every order on time, delivery schedules may occasionally be affected by adverse weather conditions, natural disasters, transportation disruptions, public holidays, government regulations, strikes, or other unforeseen events beyond our reasonable control.

Such delays do not constitute grounds for cancellation, refund, or compensation.

15. Policy Updates

Naksh Creation reserves the right to modify or update this Return, Refund & Exchange Policy at any time without prior notice. Any changes become effective immediately upon publication on our website.

16. Contact Us

If you have any questions regarding your order, returns, refunds, exchanges, cancellations, or sizing assistance, we're here to help.

Legal Name: Naksh Creation

Trade Name: Naksh Creation

Registered Address: C-1, Advance Builders Compound, Kherani Road, Sakinaka, Mumbai 400072

📧 Email: support@nakshcreation.com

📱 WhatsApp: +91 98192 90179

🌐 Website: https://www.nakshcreation.com

Customer Support Hours

Monday – Saturday: 10:00 AM – 7:00 PM (IST)

Sunday & Public Holidays: Closed